Terms and Conditions

Garden Timber Online Terms and Conditions.

These Terms & Conditions are specific to orders on our website and for delivery to the UK. By accessing our website and/or placing an order, you agree to be bound by these Terms & Conditions.Your statutory rights are not affected by these terms. Garden Timber Online reserve the right to change these terms and conditions at any time and without prior notice by updating this page. You should check this section of our website periodically to ensure you have the most recent version of our terms & Conditions as this is relevant to any order you make.

These terms and conditions are for consumers only. By a consumer we mean any person who does not deal in Garden Timber or garden buildings in the course of their business.

If you have any questions about these terms and conditions please send us a message here.

Purchasing / Ordering Products

You are considered to have placed an order with us by ordering online via our online checkout process, or by placing an order over the telephone. As part of the checkout process you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgement by email detailing the products you have ordered. This email confirmation constitutes acceptance of your order.

However we may still refuse to accept your order after confirmation where:

(a) the type of goods you ordered are not available, in which case we may offer a substitute of the same type and quality. You will be notified of this substitution by e-mail or telephone before goods are dispatched. You will have an opportunity to cancel the order and receive a full refund if the substitute goods are not acceptable.

(b) we cannot obtain authorisation for your payment

(c) there is an error in the product description

(d) It is logistically impossible for us to deliver the goods to that address

(e) delivery charges and/or surcharges apply and have not been paid

(f) if an item on the website has been underpriced through error, we will not be liable to supply that item to you at the stated price. We will inform you of the correct price before despatching the item to you so that you may decide whether or not you wish to go ahead with the purchase. If you decide to cancel the order, we will give you a full refund.


Photographs & Images

Images and photographs on the website, whether they have been provided to us by the suppliers or created by us, are representative to demonstrate the style of the product only.

Garden timber products, due to the inherent characteristics of wood, may show some slight natural variations in colour, form and size which differ slightly from website images. All timber produces will be essentially similar to the images on the website and are delivered flat-packed prior to assembly and construction. They may require some additional treatment, stain or oil to achieve a particular finish.

Accuracy of Website

While we do our best to make sure that the information on this website is correct we cannot guarantee 100% accuracy and completeness of the material on this website. If you are relying wholly on product information on this website to make your purchase decision please contact us on 0203 1375 159 to clarify and check any important detail before placing an order.

We try to ensure that all product information on this site is accurate. If we do become aware of an error in the website information on the product you ordered we will contact you straight away so you can decide whether you still wish to go ahead with your order. If you cancel your order as a result of being informed of such an error by us, you will receive a full refund of any money paid in advance.


Online prices reflect the very latest price points for all products. However, Garden Timber Online reserves the right to change prices without prior notice at any time. Prices listed are in GBP and are exclusive of VAT, but do not include delivery charges. Higher delivery charges may apply to certain remote parts of the United Kingdom– see Delivery section for details.

Latest prices are listed against each specific product on the website. All prices are reviewed regularly and any changes updated for each specific product on the site.

All prices must be paid in full before goods are despatched. Payment can be made via credit or debit card (we accept MasterCard, Visa), or via PayPal. Payment is taken when we receive your order.

Discounted quotations can be requested for bulk or multiple orders.

Arranging Delivery

Please note that any delivery time scales stated on our website or dates given on emails regarding delivery are only estimates. We would advise you not to arrange any ancillary services by a third party such as a landscaping firm or gardener until goods have been delivered. We cannot be held responsible for any unnecessary expense incurred in this matter if you rely on a delivery estimate which is not met.

Orders received after 1pm on weekdays, at weekends or on public holidays will be processed the next working day. We do not normally deliver on Saturdays but if we agree to a Saturday delivery, there will be an additional charge which you will be informed of when you place your order. There are no deliveries on Sundays or public holidays.

It is the customers responsibility when placing an order to ensure that they give us the full delivery address details, including accurate postcode of the delivery address. We also need your daytime contact telephone number(s) and correct e-mail address so we can notify you should there be any problems with your order or delivery.

If you cannot be present to accept delivery and want the goods to be left unattended, please notify us prior to the delivery date in writing by post, fax or email or leave a signed note to this effect in a secure place.

When your order is placed we will send you a confirmation email stating your contact details as have been provided to us, order reference number and estimated delivery date. We will normally contact you prior to the estimated delivery date to inform you of the exact date on which your goods will be delivered. If you miss the delivery of your order, you will incur a re-delivery charge as we will be deemed to have met our original obligation to deliver with our first attempted delivery. In this case you will be notified of any extra charges that may apply prior to the re-delivery.

For further information regarding deliveries, please see the Delivery section on this website, call us on 0203 1375 159 or send us a message here.

Receiving delivery

We normally make a kerb-side delivery and our driver will not ask for assistance.

Delivery will be deemed as successfully made once the product arrives at the specified address so long as the delivery has been signed for by an adult aged 18 years or more or the purchaser left a signed note to say that the goods can be left unattended and not signed for. For delivery to locations other than private homes including but not limited to business premises, government buildings, hospitals, airports, hotels etc the signature of any person authorised to accept delivery on behalf of that company or organisation shall be accepted as proof of delivery of the goods to the buyer.

Once goods have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended, the goods are your responsibility. We will no longer be liable for any loss or damage to the goods.

Shortages should be noted on the consignment note and notified to us within 7 days of delivery send us a message here.

If you choose to accept the delivery of a package that is damaged, you must sign the delivery note as “Damaged” and notify us of any damage within 7 days of receipt. We may require you to send us photographic evidence of the damage. We will arrange to collect and replace the damaged goods or offer an acceptable alternative.

Claims for damaged goods will not be accepted if the courier has obtained a clean signature for delivery and there is no mention of damage on the delivery note. Signing of the delivery note as unchecked or similar wording does not waive your obligation to notify us of any damage as detailed above.

If you have any cause for concern after delivery or become aware of any issues such as damaged or defective plants, please contact us immediately for advice and let us know. If it helps us to identify the problem you may also send us a photographs or an illustration. Once we have this information if we agree that the goods supplied were damaged or faulty, we will arrange for a replacement (if appropriate) to be sent out to you or refund payment if a suitable replacement is not available.

Cancellations & Returns Policy

Upon placing your order, a Sales Representative will inform you of whether the items are in stock at our UK based nursery or if they need to be ordered from one of our nurseries or agents outside the United Kingdom.

In accordance with the Distance Selling Regulations, you have the right to cancel your order at any time up to 7 working days after receipt. Please note that this does NOT extend to perishable items including living plants.If you wish to cancel your order before the goods have been despatched, you can send us a message here. Please also note that where an item is in stock (UK) at the time of your order this will not be subject to a cancellation fee, however, items that need to be ordered from outside the UK are subject to a cancellation fee of 33% of the total order cost, if cancellation is made 48 hours after the order has been placed. This is to cover the costs of delivering from abroad.

If you cancel your order after goods have been despatched you will still be liable for the delivery charge which may be deducted from your refund.

If you wish to cancel your order once you have received the goods you will have seven working days from the day after the date of delivery of the goods to give us a notice of cancellation. Notification must be in a durable form either by sending a message or in writing to:

75 High Street,
DA11 0BH

You are responsible for ensuring the goods remain undamaged and kept in good condition whilst they are in your possession, including providing adequate watering, sunlight if required and protection from the elements depending on the species and time of year. Once we have confirmed cancellation of your order, you should send the goods back to us. In the event of orders cancelled after delivery, the buyer will bear the cost of returning the goods. We will issue a full refund of any monies paid or exchange or credit if applicable upon receipt of the goods in an undamaged condition.

Rejection / Returning goods

If the goods delivered are not what you ordered or do not correspond fully with the relevant item description please notify us immediately by sending a message or call us on 0203 1375 159.

If the goods are damaged on delivery you can return them. As stated above, damage should be reported to us within 7 days of delivery. We will require photographic evidence of the damage to the item you wish to return. If applicable we will collect the damaged item(s) from you and give you a full refund once the goods have been delivered back to us and have been inspected.

Licence and copyright

The copyright and other intellectual property rights in all material on this Website including but not limited to graphic images and photographs are owned by us or our suppliers. Unless you have our prior written permission, no part of this website may be reproduced in any other website, stored or included in any public or private electronic retrieval system.

Private individuals are permitted to print and/or download extracts from this website for personal use as long as:

(a) documents or related graphics on this website are not modified in any way

(b) graphics on this Website are used only with accompanying text and not separately

Any rights not expressly granted in these terms are reserved.

If you breach any of these terms you will automatically forfeit your permission to use this website and you must destroy any extracts you have downloaded or printed from this website immediately.

Service Access

Although we do our best to make sure that this website is normally available 24 hours a day, we will not be liable if this Website is unavailable for any period at any time for any reason. Please note that access to this website may be suspended for a while without notice for maintenance or repair and in the event of system failure or any other reasons beyond our control.

Additional terms and conditions

Garden Timber Online does not offer advice on garden design. Suggestions as to the suitability of any particular garden structure or furniture for any purpose or location are general indications only. It is the responsibility of the purchaser to check that the intended location and prevailing weather conditions are suitable for a particular plant before placing an order.

Only people over 18 years of age can purchase products featured on this website and register as a user on this website.

All products are sold for domestic use only. Products purchased by companies or individuals for the purposes of trade or resale will have no warranty other than that provided by the original manufacturer.

Any warranty offered or implied is solely valid for products supplied within the United Kingdom only.

You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions.